Understanding Work Order Types in HeyPros
When creating a new work order in HeyPros, you can choose from four different work order types. Each type changes how the job is offered to contractors and how they can respond.
1. Allow Offers
Description:
Contractors can submit their own price offers for the work order. You review and choose which offer to accept.
Best For:
Comparing bids from multiple contractors
Getting competitive pricing
Example:
You post a painting job and receive three bids—$2,500, $2,800, and $3,000. You pick the contractor at $2,500 based on their price and experience.
Troubleshooting Tip:
If you’re not receiving offers, try increasing your starting price or widening the amount of contractors you have posted the work to. Contractors cannot offer over the limit price you have entered. Limit price is not visible to the contractor, so they will not know what you set the limit to be.
2. Instant Book
Description:
The work order is automatically awarded to the first contractor who accepts at your listed price.
Best For:
Urgent jobs that need to be claimed quickly
Avoiding back-and-forth negotiation
Example:
You post an emergency plumbing repair for $400. The first available contractor accepts it within minutes.
Troubleshooting Tip:
Think of it as "you snooze, you lose".
3. Firm on Price
Description:
Contractors can request to take the work roder but cannot change the listed price. You choose from the requests you receive.
Best For:
Jobs where pricing is fixed and non-negotiable
Maintaining cost control while still reviewing contractors
Example:
You post a $1,200 roofing repair. Three contractors request it—two local and one from out of state. You choose the contractor you like best.
Troubleshooting Tip:
If you aren’t receiving enough requests, ensure your listed price matches market rates for that work type.
4. Assign
Description:
You directly assign the job to a specific contractor. They do not need to accept—it’s automatically theirs.
Best For:
Trusted contractors with ongoing agreements
Pre-negotiated jobs where you already know who will do the work
Example:
You have a long-term flooring contractor you use exclusively. You assign them a new installation job without posting it publicly.
Troubleshooting Tip:
If the assigned contractor isn’t responding, you may want to message them on the work order to confirm that they have seen it has been assigned to them.
✅ Pro Tip: Choosing the right work order type helps balance speed, cost, and contractor quality. If you’re unsure, “Allow Offers” gives you flexibility while still letting you choose who gets the job.