HeyPros Helper is our tooltip system that teaches you the interface as you work. When it’s on, you’ll see small blue info icons next to buttons, tabs, and statuses. Hover (desktop) or tap (mobile) to get short explanations, definitions, and quick links to related Help Center articles or Live Chat.
How do I know it’s turned on?
You’ll see:
A blue banner at the top of HeyPros that says “HeyPros Helper is enabled…”
Blue info icons next to UI elements (for example, beside Posted, Dispatched, Canceled, etc.).
When you hover/tap those icons, a tooltip opens with plain‑English guidance and links.
When is it enabled?
New staff users have HeyPros Helper turned on by default.
We recommend leaving it on for your first 1–2 weeks so your team can get comfortable with work orders, messages, checklists, compliance, projects, and estimates.
Note: The Helper is a staff feature. Subcontractors don’t see it.
What does it do for me?
Explains what things mean (e.g., system statuses, pricing models, labels).
Shows how to use a page or action right where you’re working.
Links to deeper help (Help Center articles and Live Chat).
Reduces onboarding time for project managers, admins, and managers.
How to turn it off (or back on)
You control this per user. It won’t affect other teammates.
Go to My Profile (left menu → Settings → My Profile).
Toggle HeyPros Helper Mode Off (or On anytime).
Click Save Changes
Troubleshooting
Don’t see tooltips?
Check My Profile → HeyPros Helper Mode and ensure it’s On.
Still stuck? Open Help Center or use Live Chat from the bottom‑right of the app.
FAQs
Does turning it off remove help docs?
No. The Help Center and Live Chat remain available.Can an admin toggle it for everyone?
The Helper is a per‑user setting. Each staff member controls their own toggle.
If you’re new to HeyPros, keep the Helper on—it’s the fastest way to learn the flow from Draft → Posted → Pending → Dispatched → Invoicing → Done and beyond.