Your first day with HeyPros should focus on setting up your account correctly, reviewing the available homeowner projects, and understanding how lead claims work.
Complete your profile
Confirm that your phone number, email address, trades, and service area are correct.
Your trade and location settings determine which homeowner leads appear in your account.
Review the leads available in your area
Open the Leads section and browse the available homeowner projects.
You are not required to claim every lead you see. Review the project information and choose the opportunities that fit your trade, schedule, and service area.
Understand how lead credits work
Your subscription includes a set number of lead credits.
A credit is used when you claim a homeowner lead and receive the homeowner’s contact information. Unused lead credits do not expire, but an active paid subscription is required to access and use them.
Contact claimed leads promptly
Homeowners often submit requests while actively gathering estimates.
After claiming a lead, call the homeowner and send a short text that includes your name, company, and a specific detail about the project. Continue following up when the homeowner does not answer the first attempt.
Review the Lead Credit Guarantee
If a claimed lead has a covered issue, submit a lead credit refund request from the individual lead.
Open the lead, select Report an Issue, answer the questions, and submit the request for review.
Approved requests return the credit used to claim that lead to your active HeyPros account.
Read the HeyPros Lead Guarantee and How to Submit a Lead Credit Refund Request before submitting.