At HeyPros, we take lead quality seriously.
Our homeowner leads are generated through HeyPros marketing and are intended to connect contractors with real customer opportunities in their selected trade and area.
At the same time, homeowner leads are still leads, not guaranteed jobs. A homeowner may respond right away, take time to reply, compare multiple contractors, or decide to move forward with someone else.
Our quality commitment is simple: if there is a clear issue with a homeowner lead, we will review it fairly and handle it according to our policies.
What you can expect from HeyPros
Real homeowner opportunities
We work to connect contractors with real homeowner quote requests in the trades and areas they’ve selected.
Limited competition
HeyPros limits homeowner lead claims so that only a small number of contractors can unlock the homeowner’s contact information for a given lead.
That means you are not competing against an unlimited number of contractors through the HeyPros platform for the same homeowner request.
HeyPros Lead Credit Guarantee
If a claimed lead has an issue covered by the guarantee, open that lead in HeyPros and select Report an Issue to submit a lead credit refund request.
Wrong or disconnected contact information
Homeowners who say they didn’t request the project
Duplicate leads
Incorrect trade or location information
Fake or spam submissions
Platform errors
Homeowners who can’t be reached after multiple calls, texts, and follow-ups over several days
The guarantee is available to active HeyPros subscribers. Returned credits are added to your account and aren’t cash refunds.
What this commitment does not mean
Our quality commitment does not mean that every lead will turn into a booked job, estimate, or appointment.
Homeowners may:
not answer right away
compare multiple contractors
already be speaking with someone else
change their mind
decide not to move forward
Those situations can be frustrating, but they are a normal part of lead generation and do not necessarily mean there was a problem with the lead itself.
If you believe there is an issue with a lead
Open the claimed lead in HeyPros and select Report an Issue. Choose the reason that best describes the problem, answer the follow-up questions, and submit the request.
See How to Submit a Lead Credit Refund Request for the complete steps and review the HeyPros Lead Guarantee for eligibility.
Our goal
Our goal is to give contractors access to real homeowner opportunities, keep competition limited within the platform, and review clear lead issues fairly and consistently.