Claim leads with confidence. If a claimed homeowner lead has an issue covered by the HeyPros Lead Guarantee, you can submit a lead credit refund request directly from that lead in HeyPros.
A lead credit refund returns the HeyPros lead credit used to claim the lead. It is not a cash refund or subscription refund.
What may qualify
A lead may qualify when:
The phone number is incorrect or disconnected
The homeowner says they did not request the project
The project type or location is incorrect
The lead is a duplicate
The submission is fake or spam
A HeyPros platform error affected the lead
The homeowner cannot be reached after multiple calls, texts, and follow-up attempts over several days
There is another verifiable problem with the lead information
Submitting a request does not guarantee that the lead credit will be returned.
Eligibility requirements
To submit a lead credit refund request:
The lead must have been claimed within the past 30 days
At least 48 hours must have passed since the lead was claimed
The lead must have been claimed while you had an active paid HeyPros subscription
Your paid subscription must remain active when the request is submitted and when an approved credit is returned
The request must be submitted from the individual claimed lead
Only one request may be submitted for each claimed lead
You must provide complete and accurate information, including any details or supporting information requested in the form
Waiting 48 hours does not automatically make an unresponsive lead eligible. No-response requests should show that reasonable contact attempts were made by phone and text, with follow-up continuing beyond the first attempt.
What the guarantee does not cover
Homeowner leads are opportunities and are not guaranteed jobs, estimates, or appointments.
A lead generally will not qualify solely because:
The project did not result in paid work
The homeowner’s plans or project scope changed
There was a disagreement involving price, timing, or availability
The project was smaller than expected
The contractor did not contact the homeowner promptly or make reasonable follow-up attempts
How requests are reviewed
HeyPros reviews each request using the information submitted, the lead record, account activity, and any other relevant information available to us.
A request may be denied when:
It does not meet the eligibility requirements
The selected reason is not supported by the information provided
Required information is missing, inaccurate, or misleading
The request concerns a normal lead-generation outcome rather than a problem with the lead
The account shows excessive, repetitive, misleading, or abusive use of lead credit refund requests
HeyPros determines that returning the lead credit is not warranted for another reason
HeyPros reserves the right to approve or deny lead credit refund requests in its discretion, including for reasons not specifically listed in this article. We may also limit, suspend, or revoke access to the Lead Guarantee when we believe the program is being misused.
Approval of a previous request does not guarantee that another request will be approved.
How to request your credit back
Open the claimed lead in HeyPros.
Select Report an Issue.
Choose the reason that best describes the problem.
Answer the follow-up questions and provide any requested information.
Review your answers and submit the request.
If your request is approved, the lead credit used to claim that lead will be returned to your active HeyPros account.
See How to Submit a Lead Credit Refund Request for complete instructions.
Important notes
Returned lead credits can be used to claim other available leads in HeyPros. They cannot be exchanged for cash or applied as a refund toward subscription payments.
The HeyPros Lead Guarantee and its requirements may be updated from time to time.