HeyPros has several permission levels that control what each user can see and do inside your account. This helps you keep your workflows organized, protects sensitive information, and ensures your team members only access the tools they need.
Below is an overview of each permission level and what it is typically used for.
Administrator
Administrators have full access to the entire HeyPros account. This role is usually reserved for owners, operations managers, or anyone responsible for setting up and managing your company inside the platform.
Administrators can:
Add and remove staff
Manage company settings
Post public and private work orders
Review and approve subcontractor applications
Create and manage compliance document requests for Pro Plus accounts
View all jobs and messages
Update payment and subscription information
Plus everything a manager can do
Use this role for people who need complete control over your HeyPros account.
Manager
Managers can oversee day to day operations inside HeyPros. They can work with subcontractors, manage work orders, and communicate with the field without having access to sensitive company level settings.
Managers can:
Create and manage work orders
Review bids and assign jobs
Communicate with subcontractors
Upload files and photos
View most account activity
Plus everything a project manager/estimator can do
Managers cannot change plan details, billing information, or certain high level company settings.
Estimator or Project Staff
This permission level is designed for team members who work directly with subcontractors or communicate about job details but do not need full administrative access.
Project staff can:
Communicate inside a work order
Upload photos and job information
View work orders assigned to them or their team
Create work orders
Add notes and track progress
They cannot manage account settings or add/delete other users.
Private Subcontractor
Private subcontractors are added directly to your company account. They only see the work you assign or post to your private network.
Private subcontractors can:
Receive job offers and updates
View and respond to work orders
Upload photos and message your team
They do not see your company settings or other subcontractors.
Note that private subcontractors do not need the mobile app, but it is recommended. They will still receive text alerts for job updates.
Public Subcontractor
Public subcontractors have their own paid subscription and access the HeyPros Marketplace. They can view and bid on public work orders from any company.
Public subcontractors can:
Browse and bid on public work orders
Apply directly to companies hiring in their state
Message companies on offer and work orders
Complete jobs and upload work documentation
They do not have access to company settings or internal project management tools.
Summary
Here is a simple way to think about permission levels:
Administrators manage everything.
Managers run operations and job posting.
Project and field staff handle job communication and updates.
Private subcontractors work only with the company that invited them.
Public subcontractors can work with any company on the Marketplace.
Each role helps you keep your account secure, organized, and easy to manage as your team grows.