Answers to common questions about using HeyPros as a contractor.
What does a HeyPros Contractor subscription include?
A paid Contractor subscription gives you access to homeowner leads in your selected trades and service area.
Your plan includes lead credits that you use to claim the projects you want to pursue.
Do I need the HeyPros mobile app?
Yes. Paid contractors should use the mobile app to browse leads, review project details, claim opportunities, and receive account notifications.
Where do HeyPros homeowner leads come from?
HeyPros generates homeowner leads through its own marketing campaigns.
We have added verified homeowner accounts, phone number verification, and more specific advertising to improve homeowner lead quality.
Do I choose which leads to claim?
Yes. You can review the available project information before claiming a lead.
HeyPros does not automatically select individual leads and charge you for them. If a project does not fit your business, skip it.
What happens after I claim a lead?
The homeowner’s contact information becomes available after the lead is claimed.
Contact the homeowner directly to discuss the project and schedule an estimate. Pricing, contracts, scheduling, and payment arrangements stay between you and the homeowner.
HeyPros does not take a percentage of the jobs you win.
How many contractors receive each lead?
Only a limited number of contractors can claim each homeowner lead through HeyPros.
Do lead credits expire?
No. Lead credits remain on your account until you use them.
An active paid Contractor subscription is required to access homeowner leads and use the credits on your account.
What happens if I run out of lead credits?
Additional lead credits are available for purchase through your HeyPros account.
What if there is a problem with a claimed lead?
Open the claimed lead and select Report an Issue.
Issues eligible for review include incorrect contact information, duplicate or fake submissions, incorrect project details, and homeowners who remain unreachable after multiple calls, texts, and follow-up attempts over several days.
Submitting a dispute does not guarantee approval. If approved, the eligible credit used to claim the lead is returned to your active account.
Review the HeyPros Lead Dispute Policy before submitting a dispute.
For instructions, see How to Submit a Lead Dispute.
How do I cancel my subscription?
Go to Settings, open the Billing Portal, and select Cancel Subscription.