HeyPros Frequently Asked Questions

HeyPros is a platform that connects general contractors, builders, and restoration companies with qualified independent contractors nationwide. It helps companies post jobs, manage subcontractors, schedule work, track compliance, communicate, and organize projects in one place.
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Independent Contractors use HeyPros to claim homeowner leads, find work, apply to companies, manage active jobs, and communicate with hiring companies through the mobile app.

HeyPros is built for companies that manage subcontractors and for contractors who want to find more work.

For hiring companies, HeyPros simplifies job posting, communication, scheduling, and documentation.

For independent contractors, it provides access homeowner leads, to new job opportunities, direct company applications, and verified hiring networks.

Company accounts are for general contractors or other hiring companies that use HeyPros to post and manage work orders.
Contractor accounts are for tradespeople or subcontractor businesses that receive, bid on, and complete jobs.

Private contractors are subcontractors added directly by a company. They are private to that company and not shared with anyone else.
​Public contractors are independent contractors who create their own paid HeyPros subscription. They can claim homeowner leads, view and bid on public work orders and apply directly to companies that are hiring through HeyPros.

Leads are homeowner opportunities you can preview and claim inside HeyPros.
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Unlike many lead-gen platforms, HeyPros does not purchase leads from other services, every single lead on our platform is generated by our own marketing team. HeyPros runs our own marketing campaigns to make sure that every lead we provide is the highest quality possible. HeyPros Leads are customer leads, not guaranteed jobs.

HeyPros cannot control or force homeowners to respond quickly.

HeyPros does not buy leads from third-party lead sellers.

Our team generates homeowner leads through HeyPros marketing campaigns. When a homeowner fills out a quote request form, they are told that a local contractor may call or text them about their project.

No.

Homeowner leads are real opportunities, but they are not guaranteed jobs or guaranteed appointments.

When you claim a lead, you are paying for the opportunity to contact a homeowner who requested a quote. Some homeowners respond quickly. Some take longer. Some may already be speaking with other contractors. Some may decide not to move forward at all.

That is a normal part of lead generation.

You can preview the lead first, then decide whether to claim it.

Once you claim a lead, one lead credit is used and the homeowner’s contact information is unlocked so you can contact them directly.

No, but speed matters.

The contractors who usually get the best results are the ones who contact homeowners quickly after the lead is posted and claimed.

For best results:

Homeowners often make decisions fast, so quick follow-up usually gives you the best chance of winning the job.

We recommend reaching out 5 to 7 times.

Many homeowners do not answer on the first attempt, especially if they are busy, working, or do not recognize the number.

Not necessarily.

A homeowner not answering right away is a normal lead outcome and does not automatically mean the lead was invalid.

Some homeowners:

There are a lot of reasons you may not win a lead, including:

Not winning the job does not automatically mean there was something wrong with the lead.

No.

You can preview the lead details first, but the homeowner’s contact information is only revealed once you claim the lead with a credit.

No.

Your lead credits do not expire. If you do not use them right away, they stay on your account until you are ready to use them.

If you use all of your included lead credits, you can purchase additional credits inside the app as needed.

We’ll return your lead credit when:

If the request is approved, the lead credit used to claim that lead will be returned to your active HeyPros account.
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See How to Submit a Lead Credit Refund Request for the complete steps.

Homeowner leads are opportunities, not guaranteed jobs. The guarantee doesn’t cover:

Returned credits are HeyPros lead credits and aren’t cash refunds.

View the full HeyPros Lead Guarantee

The contractors who usually get the most value from HeyPros homeowner leads do a few simple things well:

Public work orders are open jobs posted to the HeyPros Marketplace. They are always bidding work orders and use default HeyPros job categories.
When a company posts a public work order, it becomes visible to both their private subs and public contractors in that trade and region. Most public jobs begin receiving bids within 24 to 72 hours.
Public work orders also help companies discover new subcontractors for future private jobs.

Private work orders are shared only with a company’s private subcontractor network. These jobs do not appear on the Marketplace and can be created as allow offers, firm price, instant book, or assign directly.
Private work orders can use custom categories created by that company.

Public contractors with paid accounts can view and bid on public work orders nationwide in the HeyPros app. They can also apply directly to companies that are hiring through the in-app map.

Private subcontractors receive work directly from the companies that invited them. They do not need the mobile app but are encouraged to download it for faster access and to enable text message notifications so they never miss a job alert.

Jobs are added daily and are claimed quickly. Check the app regularly to stay current.
Even if you do not see active jobs today, you can use your map to apply directly to hiring companies that are expanding their networks. Many will interview you and request compliance documents before assigning work.

HeyPros connects you with companies nationwide. Joining is an investment in consistent work opportunities throughout the year.

Contractors with their own subscriptions log in through the HeyPros mobile app using their phone number and a secure text verification.

Private subcontractors who were added by a company can log in through text links or the mobile app. While the app is not required for private subs, it is recommended for convenience and faster updates.

Yes, all public contractors need the mobile app to view jobs, bid, and message companies.
Private subcontractors can work directly from text notifications, but most still use the app for easier access to job details and communication.

Hiring companies can:

All plans include tools for managing work orders, subcontractors, messaging, and document tracking.

The Pro Plus plan includes additional CRM and project management tools for companies that want to track leads, organize job pipelines, and manage workflows inside HeyPros. These tools can be used alongside your existing CRM if you already have one.

Go to Work Orders, click Create Work Order, and enter the address, category, dates, and job details. Choose whether to post it privately or publicly, then click Post.
Eligible subcontractors will receive notifications immediately.

Subcontractors receive a notification in the app. They can review details, submit bids, or accept offers. Once a subcontractor is awarded the job, all messaging, file sharing, and updates happen directly in HeyPros.

HeyPros offers three plan levels for companies:

Independent contractors have a separate Public Contractor subscription that lets them view and bid on jobs from any company.

Yes. Pro Plus and Enterprise plans can integrate with tools like Jobber, Monday, DripJobs, PaintScout, and QuickBooks through Zapier.

If a company invites you, you will receive a text message to create your private subcontractor account. You will only see work from that company.
You can still sign up separately for a paid public subscription to find more jobs with other companies.

Yes. You can keep your private account for your existing company and create a second, paid public account to find new work. Each account operates independently.

You can cancel through the HeyPros mobile app. Go to Settings, Go To Billing Portal, select Cancel Subscription and then follow the prompts.

Yes. Open Settings, select My Profile, and update your contact information. You will need to verify your new number in the app.

Compliance documents include insurance, W-9s, licenses, and other files that companies request before assigning work. These are uploaded and tracked inside HeyPros to keep everything organized and current.

The Marketplace is where public work orders are listed. Subcontractors can filter by trade, state, or location to find relevant jobs and submit bids directly from the app.

Jobs cover many trades, including painting, flooring, drywall, roofing, remodeling, cleaning, and general contracting. Jobs range from single-service residential projects to larger commercial or restoration work.

Subcontractors should contact the hiring company that posted the work order directly in the app. All job details, questions, and scheduling should be handled through your messages in HeyPros.

Payments are handled directly between the hiring company and the subcontractor. HeyPros does not process payments. Each company manages its own payment methods and schedules. If you have questions about when or how you’ll be paid, contact the company that assigned the work order.

For the fastest help, please use the HeyPros Help Center first. You can find answers to common questions about your account, and how the platform works.

If you still need help after checking the Help Center, please email [email protected]

HeyPros brings GC's and subcontractors together in one system to post jobs, manage work, and communicate clearly. Companies can organize every project and grow their networks, while subcontractors gain access to real hiring opportunities nationwide.

HeyPros is a professional marketplace that helps all sides stay organized, verified, and connected to steady work.