Question: When I use the live chat tool on the HeyPros website or in the HeyPros app, who does it contact?

Answer: The HeyPros live chat tool connects you with a member of the HeyPros team, not the company that has contracted you for a job. If you have questions about the app, our team is more than happy to answer those for you. If you have questions about a specific work order, compliance documents requested from you (such as W9s and certificates of insurance), or any job details- you'll need to call or message directly the company that has contracted you for answers.

Question: Do I need to pay to use HeyPros?

Answer: At this time HeyPros is free for subcontractors to use, only the companies contracting out jobs pay to use HeyPros.

Question: Do I need to download the HeyPros app to use HeyPros?

Answer: No, you do not. If you choose not to download the app, you can access HeyPros through either your web browser or via links sent to your phone when there are updates in HeyPros. However, we strongly recommend downloading the app for the best experience.

Question: What does my rating in HeyPros mean?

Answer: After each work order you complete, the company that has contracted you for a job can rate your performance on a scale of 1 to 5 stars. They will rate you on job quality, timing, and communication. They also have the ability to write a comment or feedback as part of your review. These reviews are only visible to you as the subcontractor and the company that has contracted you for a job.

Question: Can I see the other subcontractors that a company is using in HeyPros?

Answer: Within HeyPros you will only be able to see your own account and the company that is contracting you for jobs. You will not see other subcontractors that they work with.

Question: Do I have to use HeyPros?

Answer: The company that you received a HeyPros invitation from has decided to start using HeyPros to dispatch jobs and communicate with subcontractor teams about job details. Whether you are required to communicate with the business contracting you entirely in HeyPros will be at their discretion, we recommend that you reach out to your contact at the company contracting you for clarification.

Question: Can I find other companies to subcontract for through HeyPros?

Answer: No, HeyPros is not a marketplace to find additional companies to sub for. You can only see and work on jobs for companies that use HeyPros and have invited you to join their HeyPros account.

Question: Can I subcontract for multiple companies that use HeyPros?

Answer: Yes, as long as each company has sent you an individual invite, you can work for as many different companies that use HeyPros as you would like.

Question: Can HeyPros recommend me as a subcontractor to other companies that are looking for subcontractors?

Answer: No, you can only see and work on jobs for companies that use HeyPros and have invited you to join their HeyPros account. We do not provide a list of subcontractors to our users or recommend subcontractors to new businesses.

Question: Who do I talk to about my compliance documents (W9, certificate of insurance, etc.)?

Answer: Any questions about compliance document requirements, such as W9, certificates of insurance (COI), and job site rules should be directed to the company who has contracted you for the job. HeyPros can only provide you guidance in how these should be physically uploaded in the app. We recommend that you call or message the company that has contracted you for clarification.

Question: Can I call someone at HeyPros to ask them questions about work orders, job details, or compliance documents?

Answer: HeyPros can only answer technical questions about our app. If you have questions about work orders, job details, or compliance documents we recommend that you call or message the company that has contracted you for further clarification.